With 180 million connecting passengers a year across 50 key airports, Star Alliance — the world’s largest global airline group — considers connecting passengers a key constituency and an opportunity for improvement in experience and efficiency. For this reason, Star Alliance initiated a discussion with Living Map around indoor positioning and navigation, and how it could add value to member airlines and their connecting journeys.
The defined solution improves the passenger experience whilst also increasing airline efficiency. By combining Live Positioning, Live Map and Live Routing, Star Alliance carriers are able to curate the passenger’s airport transfer journey, whilst Live Location is used by gate agents to locate lost passengers and facilitate data-driven decisions when holding flights.
As UK healthcare professionals deployed to unfamiliar cities across the UK in response to Covid-19, hospitals needed a way to guide staff through cities to specific locations within their facilities.
To fill this need, Living Map undertook a project to deliver a digital map of Bath and the RUH, curating the city’s businesses and amenities for the purpose of essential healthcare workers at the hospital. Cycle shops and resources made available to healthcare workers are highlighted, hospital entrances and hospital campus details are curated and client managed, with a much higher level of fidelity than that of open source maps, routes can be pre-generated and shared to help workers plan their commute.
The City of Edmonton
Seeking to capture the dynamic and changing character of the city, Edmonton requested a digital map for residents and visitors that highlights the changing seasons.
Using open-source map data, Living Map designed a map that highlights the city’s main attractions and locations based on the time of year. The map features interchangeable stylesheets highlighting different information in summer and winter.
The Met Museum
As one of the world’s largest and most iconic museums, New York’s Metropolitan Museum of Art (aka The Met) requires a highly usable and impeccably designed mapping and wayfinding platform that can grow to incorporate new technologies and capabilities over time.
Living Map had developed a digital indoor mapping and wayfinding tool for museum visitors. The larger Living Map product suite will allow The Met to develop new and unique visitor experiences in the future.
Living Map developed a customised digital map, with content curated by Waltham Forest’s council, for digital distribution. To give access to new visitors to the area, 5 digital screens with a large format interface were deployed at key hubs to promote activities in the local area, while a parallel map was developed for mobile use highlighting cycling and walking options.
The map is highly responsive and integrated with data feeds for the up-to-date information including real-time departures from the area transport hubs. Users can scan a QR code on digital screens to take the map with them on their mobile devices.
As part of their wayfinding strategy, Canary Wharf commissioned a detailed customised, self managed map for interactive digital screens for their indoor mall. This includes a map of the site that allows users and visitors to search and locate shops, and retrieve routing and directions.
Living Map produced a highly-responsive map that reflects Canary Wharf’s branding and retail layout, which will improve user experience and location awareness for both new visitors and returning customers.