As one of the world’s largest and most iconic museums, New York’s Metropolitan Museum of Art (aka The Met) required a highly usable and impeccably designed mapping and wayfinding platform that can grow to incorporate new technologies and capabilities over time.
Living Map developed a digital indoor mapping and wayfinding tool for museum visitors. The larger Living Map product suite allows The Met to develop new and unique visitor experiences.
This is how Living Map transformed the visitor experience at The Met:
"Living Map introduced routing, live positioning, and step-free routes, which have proved to be incredibly valuable features for our visitors and front-line staff. Directing visitors to the digital map with the most up-to-date information regarding gallery closures, allows us to communicate effectively with our visitors while supporting our environmental initiative to reduce our carbon footprint.
The Museum is currently in the middle of several renovation projects requiring major closures of entire collection areas (Ancient Near East, European Paintings, Africa, Ancient Americas, and Oceania) that are key to museum visitor flow. However, the Living Map introduced routing, live positioning, and step-free routes, which have proved to be incredibly valuable features for our visitors and front-line staff. By heavily promoting the map on-site, we relieve the front-line and security teams by decreasing the number of visitor inquiries for directions. In addition, the Living Map supports our environmental initiative to reduce our carbon footprint. We can direct visitors to the digital map with the most up-to-date information regarding gallery closures, allowing us to discontinue our practice of reprinting hundreds of thousands of maps."- Jessica Cardona, Product Manager, The Met's Digital Department.
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