How Living Map improves event navigation and guest experiences at Hilton Anatole
Problem
Hilton Anatole in Dallas, one of the largest hotels in the South with 1,606 guest rooms and over 600,000 sq ft of meeting and event space, hosts conferences, exhibitions, live shows, and leisure stays. Its scale makes navigation challenging for visitors, and staff needed an easy way to update event and meeting room information in real time as the space frequently changes.
Goal
Provide visitors with fast, accurate directions so they can reach their destinations on time without needing to ask staff for help.
Approach
A real-time digital wayfinding solution delivered via on-site kiosks and mobile devices, providing guests with an interactive map and up-to-date information. This ensures smoother navigation to events and a more seamless experience.
Living Map Solution:
“Here at Hilton Anatole Dallas, we’re thrilled to introduce Living Map as the navigation solution. From finding meeting rooms to exploring our art collection and amenities, this technology enhances our guest experience.”
Olivia Stack
Marketing Director, Hilton
Improved Guest Experiences
For Hilton Anatole, the digital map supports both leisure guests and business visitors by helping them move confidently through the hotel and its extensive event and conference facilities. Accurate, location-based directions guide people straight to their destinations without the need to seek assistance from staff. This creates a smoother, more efficient journey through the space and contributes to a more positive overall experience.
Successful Events
The interactive map helps event attendees reach the correct rooms and areas quickly, allowing conferences and gatherings to run on schedule. Organisers experience fewer directional questions from guests, creating a more professional and efficient atmosphere throughout the event.
Adaptable Space
The Map Manager system enables the Hilton team to adjust room names, and schedules whenever needed. Updates appear instantly on the digital map, ensuring guests always receive the most accurate information. This level of flexibility helps the hotel manage a busy, ever-changing environment with greater ease and clarity.
Accessibility & Inclusivity
Designed with all guests in mind, the map highlights clear, stair-free routes, elevators, and accessible amenities. This ensures a stress-free experience for individuals with mobility needs, promoting an inclusive, welcoming environment for all.
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