Beyond the Blueprint: How Living Map Guides Clients to Wayfinding Success

Onboarding sets the tone for every client relationship that follows. In this interview, Nick Jeffery, Chief Operating Officer at Living Map, explains how the company makes onboarding smooth and transparent rather than a bureaucratic hurdle. He covers the "Golden Hour" after a contract is signed, how Living Map gathers the right information without overwhelming clients, and how sales, delivery and technical teams work from a single source of truth. Nick also walks through the journey from CAD drawings to a functional, interactive map, the realities of indoor positioning, and how the Map Management System hands clients day-to-day control. Throughout, he shows how the approach adapts to each sector, and why a living map is never truly finished.