Hilton Anatole Elevates Guest Experience with Digital Wayfinding from Living Map

Hilton Anatole, one of the most iconic resorts and event destinations, is enhancing the guest experience with the introduction of digital wayfinding from Living Map. With more than 1,600 guest rooms and 600,000 square feet of meeting, exhibition and ballroom space, the landmark venue is renowned for hosting everything from family getaways to world-class conventions, weddings and legendary performances.

Navigating such a vast space can be a challenge, and studies show 32% of customers will stop doing business with a brand after just one bad experience. To address this, Hilton Anatole has introduced Living Map’s digital mapping and wayfinding, available on mobile, the hotel website and kiosks located in key reception areas. Guests can now easily find meeting points, exhibition halls, group parties and events, while hotel staff can instantly update rooms, create bespoke routing and manage visitor flow. The system also supports accessibility, offering stair-free routes and real-time updates on out-of-service lifts, escalators, or restrooms, ensuring all visitors can navigate the property comfortably and independently.

With QR codes guiding guests directly to their destination, the solution ensures visitors arrive on time and stress-free. For Hilton Anatole, this translates into higher satisfaction, repeat bookings and increased revenue across food, beverage, spa and retail services.

“Here at Hilton Anatole Dallas, we’re thrilled to introduce Living Map as the navigation solution - an interactive, digital mapping system designed to help guests easily navigate our expansive property. From finding meeting rooms to exploring our art collection and amenities, this technology enhances the guest experience and showcases our commitment to innovation.” said Olivia Stack, Director of Marketing for Hilton Anatole.

“Large-scale venues like Hilton Anatole need a wayfinding solution that is as dynamic as their events,” said Peter Asman, Chief Revenue Officer at Living Map. “What sets our technology apart is its adaptability - from instantly updating routes when a lift is out of service, to providing accessible paths and personalised directions. We designed it to remove the friction from navigating complex spaces so that every guest, from first-time visitors to conference delegates, can feel confident, in control of their journey, and enjoy the best possible experience.”

ABOUT HILTON

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 25 world-class brands comprising more than 9,000 properties and over 1.3 million rooms, in 139 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 226 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.